Reference

How We Handle Your Privacy at naga91 login

Your account information, payment details and gaming history stay protected under strict data-handling practices.

Account data encryptedPayment info never sharedWithdrawals verified
naga91 login How We Handle Your Privacy at naga91 login
REACH US ANYTIME

Privacy Questions – Get in Touch

Team online

Email Support

Contact our privacy team at [email protected] with any questions about how we use your data. We reply within 24 hours on weekdays.

Live Chat

Jump into live chat from your account dashboard. Our team speaks Indonesian and English and handles data requests during lobby hours, Monday to Sunday.

Account Settings

Review and update your personal data directly in the Security tab under your account profile. Changes take effect immediately.

SECURITY INSIDE

How We Keep Your Data Safe

Encryption Standard

All payment information — your DANA, OVO, GoPay or QRIS details — travels over TLS 1.2 encryption the moment you enter it. Your wallet balance and transaction history are never visible to staff outside our payments team.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to see which games load fastest in Yogyakarta and Jakarta. You can disable non-essential cookies in your browser without losing lobby access.

Data Retention

Your account data stays on file for five years after your last withdrawal to help with dispute resolution and financial audits. Game history and login logs are archived after one year unless you request earlier deletion.

Third-Party Sharing

We share your email and payment method only with our banking partners and KYC verification provider to clear deposits and process withdrawals. No marketing firms or ad networks get your personal data.

Account Access Control

Use two-factor authentication via SMS or authenticator app to lock down your account. Enable it in Security Settings to prevent someone else accessing your wallet even if they have your password.

Data Deletion Request

Want to erase your account from our system? Email [email protected] with 'Delete My Data' in the subject. We confirm deletion within 30 days unless a withdrawal is pending.

Your Privacy Questions Answered

Yes. Log into your account, go to Profile > Personal Data and you'll see your name, email, phone, date of birth and deposit history. For a complete export including game logs and device records, email [email protected] with 'Data Export Request' and we'll send it within 10 business days.

Only our payments and compliance teams can view your DANA, OVO, GoPay or QRIS information. No other staff, customer service agents or third parties see it. Your payment provider (DANA, OVO etc.) sees the transaction amount and time but not your account balance or game activity.

We retain your core account data for five years to handle chargebacks and audit queries. Game history, session logs and device records stay for one year. If you ask for deletion sooner, we erase game logs within 30 days unless you have an open withdrawal request.

We log every login attempt, withdrawal and payment method change. If we spot unusual activity — a login from a new country or a withdrawal to a different DANA, OVO or GoPay account — we'll freeze the action and send you an SMS alert. Contact us immediately if you didn't authorise it.

We never sell your personal information. We share your name and email only with our banking partner and identity verification provider to process deposits and withdrawals where local law permits. No data goes to advertisers, analytics firms or brokers.

Yes. We use essential cookies to keep you logged in and analytics cookies to measure performance. Go to Preferences > Cookie Settings and turn off non-essential tracking. Your lobby and withdrawals work without them, though page load speeds may not optimise to your region.

Edit your name, email or phone number instantly in Account Settings > Personal Data. For date of birth or ID verification changes, email [email protected] with a photo of your ID. We verify and update within two business days.